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Course Name (English)
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QUALITY MANAGEMENT
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| Course Code |
ADM510 |
| Course Description |
This course brings together the three pillars of TQM; customer orientation, continuous improvement and quality control. The course encompasses the basis of quality management (definition and concept), customer orientation and needs, designing quality, basic measuring activities in quality, quality control and improvement tools and building and sustaining quality in an organisation. The course provides a comprehensive overview of the quality management process and issues. |
| Transferable Skills |
- Cognitive
- Communication skills
- Managerial (personal) skills |
| Teaching Methodologies |
Lectures, Tutorial, Discussion, Presentation |
| CLO |
| CLO1 |
Apply Total Quality Management (TQM) concepts and theories to management approaches practiced by local and global organisations. |
| CLO2 |
Communicate verbally on the Total Quality Management (TQM) approaches practiced by local and global organisations. |
| CLO3 |
Demonstrate managerial skills in discussing the Total Quality Management (TQM) approaches practiced by local and global organisations. |
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| Pre-Requisite Courses |
No course recommendations |
| Reading List | | Recommended Text | - Evans, James R. and Lindsay, William M. 2014, Managing for Quality and Performance Excellence, 9 Ed., South Western Cengage Learning United States of America [ISBN: 9781285094595]
- Goetsch, David. L. and Davis, Stanley 2014, Quality Management for Organizational Excellence: Introduction to Total Quality, 7 Ed., Pearson Education Limited England, United Kingdom [ISBN: 9781292022338]
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| Reference Book Resources | - Roslina Ab. Wahid 2012, Quality Management: Principles, Systems and Tools, 2 Ed., UiTM Press Shah Alam, Malaysia [ISBN: 9789673634071]
- Dale, Barrie G., Bamford, David and Van der Wiele, Ton (eds.). 2016, Managing Quality: An Essential Guide and Resource Gateway, 6 Ed., John Wiley and Sons United Kingdom [ISBN: 978111913092]
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| Article/Paper List | | Recommended Article/Paper Resources | - Ministry of International Trade and Industry (MITI) 2016, Anugerah Kecemerlangan Industri (Industry Excellence Award), 28
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| Reference Article/Paper Resources | - MAMPU 2008, Lampiran Pekeliling Kemajuan Pentadbiran Awam Bilangan 1 Tahun 2008: Panduan Pengurusan Perhubungan Pelanggan, 40
- MAMPU 2010, Panduan Perlaksanaan MS ISO9001:2008 dalam Sektor Awam, 43
- Weckenmann, A., Akkasoglu, G., and Werner, T. 2015, Quality Management – History and Trends, The TQM Journal, 27 (3), 14
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| Other References | This Course does not have any other resources |
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