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Course Name (English)
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INTRODUCTION TO OPERATIONS MANAGEMENT
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| Course Code |
OPM530 |
| Course Description |
This course involves the study of concepts relating to the operations functions in both manufacturing and service organizations. The operations process is responsible for planning, organizing, and controlling resources in order to efficiently and effectively produce goods and services so as to meet the goals of an organization. |
| Transferable Skills |
Reflective learner
Resourceful and responsible |
| Teaching Methodologies |
Lectures, Blended Learning, Inquiry-based Learning, Small Group Sessions |
| CLO |
| CLO1 |
Describe the basic concepts of operations management in service and manufacturing sector. |
| CLO2 |
Interpret operations management information to solve problems. |
| CLO3 |
Demonstrate managerial skills in operations management by providing explanation according to operations management concept. |
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| Pre-Requisite Courses |
No course recommendations |
| Topics |
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1. Introduction to Operations Management and Productivity
1.1) Overview of Operations Management
1.2) Organizing to Produce Goods and Services
1.3) Operations for Goods and Services
1.4) Productivity Challenge
1.5) New Challenges in Operations Management
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2. Operations Strategy and Competitiveness
2.1) A Global View of Operations
2.2) Achieving Competitive Advantage Through Operations
2.3) Issues in Operations Strategy
2.4) Strategic Operations Management decisions
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3. Product Design
3.1) Overview of Product Design
3.2) Product Life Cycle
3.3) Generating New Products
3.4) Issues for Product Design
3.5) Defining a product
3.6) Documents for Production
3.7) Service Design
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4. Sustainability
4.1) Corporate Social Responsibility
4.2) Sustainability
4.3) Design and Production for Sustainability
4.4) Regulations and Industry Standards
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5. Quality Management
5.1) Quality and Strategy
5.2) Defining Quality
5.3) Cost of Quality
5.4) Quality Dimension for Goods and Services
5.5) Concept of TQM
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6. Location Strategy
6.1) The Strategic Importance of Location
6.2) Factors That Affect Location Decisions
6.3) Methods of Evaluating Location Alternatives
6.4) Factor Rating Technique Concept (C)
6.5) Break Even Analysis Concept (C)
6.6) Center of Gravity Technique Concept (C)
6.7) Service Location Stategy
6.8) Geographic Information System
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7. Process Design and Layout Decision
7.1) Process Strategies in Manufacturing and Services
7.2) Process Analysis and Design
7.3) Service Process Design
7.4) Production Technology in Manufacturing and Services
7.5) The Strategic Importance of Layout
7.6) Types of Layout
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8. Capacity and Aggregate Planning
8.1) Understanding Capacity
8.2) Reducing Risk With Incremental Changes
8.3) Aggregate Planning Strategies
8.4) Aggregate Planning in Services
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9. Supply Chain Management
9.1) The strategic Importance of Supply Chain Management
9.2) Sourcing Issues
9.3) Sourcing Strategies
9.4) Supply Chain Risk
9.5) Building the Supply Base
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10. Inventory Management
10.1) The Importance of Inventory
10.2) Managing Inventory
10.3) Inventory Model
10.4) The Concept of Inventory Model for Independent Demand
10.5) 1. Economic Order Quantity (C)
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| Assessment Breakdown | % |
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| Continuous Assessment | 100.00% |
| Details of Continuous Assessment |
| Assessment Type |
Assessment Description |
% of Total Mark |
CLO |
| Assignment |
Individual Assignment 1
1. 4 series of short quizzes (less than or equal to 10 question each) on selected topic
2. Each quiz carry 2.5% marks
3. Topics covered = 1, 2, 4 and 9 |
20% |
CLO2
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| Assignment |
Individual Assignment 2 (Article Review)
1. Students are required to identify article and/or case study regarding operations management issues
2. Written paper should reflect student’s own thoughts and concentrates on ideas about the subject matter.
3. This comprises the importance and the consequence of the issue to the human capital/organization/society.
4. Instructors is advised to use Individual written assignment rubrics.
5. The tasks will be executed in a written report (500-800 words) |
20% |
CLO3
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| Assignment |
Group Assignment 3 (Issue Discussion)
1. Instructor is advised to identify a topic/issues regarding operations management.
2. A student group need to reflect the topic with a written paper by discussing different topic on the subject matter
3. This comprises the importance and the consequence of the issue to the human capital/organization/society. 4. Instructors is advised to use Group project written assignment rubrics.
5. The tasks will be executed in a written report (500-800 words) |
20% |
CLO3
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| Test |
Test
1. Take Home Test
2. Topic Covered: 3, 5, 6, 7, 8 and 10 |
40% |
CLO1
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| Reading List | | Recommended Text | - Heizer, J., Render, B. 2016, Principles of Operations Management Sustainability and Supply Chain Management Global Edition, 12 Ed., Pearson Education Inc New Jersey
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| Reference Book Resources | - Stevenson, W.J. 2015, Operations Management, 12 Ed., New York: McGraw-Hill
- Krajewski, L.J., Ritzman, L.P. and Malholtra, 2016, Operations Management: Processes and supply c, 11 Ed., New Jersey: Pearson Education Inc
- Russel, R.S. and Taylor, B.W. 2009, Operations Management: Along the supply chain, 6 Ed., , New Jersey: John Wiley & Sons, Inc [ISBN: ]
- Chase, R.B., Jacobs, F.R. and Aquilano, N.J. 2008, Operations Management for Competitive Advanta, 11 Ed., , New York: McGraw-Hill [ISBN: ]
- Gaither, N and Frazier, G. 2008, Production and Operations Management, 9 Ed., , New York: McGraw-Hill
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| Article/Paper List | This Course does not have any article/paper resources |
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| Other References | This Course does not have any other resources |
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