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Course Name (English)
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INTERCULTURAL MANAGEMENT
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| Course Code |
IBM536 |
| Course Description |
This course focuses on various issues of international management, from the cross-cultural perspectives. It brings into light the practical issues facing international managers working across borders. Topics covered include managing across culture, cross cultural communication, planning and decision making, motivation, leadership and global human resource management and ethics from intercultural perspective. |
| Transferable Skills |
1) Resourceful and Responsible: Demonstrate ability to manage personal performance to meet expectations and demonstrate drive, determination and accountability. 2) Systematically Inquisitive: Demonstrate ability to investigate problems and provide effective solutions. |
| Teaching Methodologies |
Lectures, Discussion, Presentation |
| CLO |
| CLO1 |
Identify concepts, theories and practices in intercultural management. |
| CLO2 |
Present ideas on current issues and challenges in intercultural management. |
| CLO3 |
Analyze the complexities of culture when operating internationally. |
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| Pre-Requisite Courses |
No course recommendations |
| Topics |
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1. 1. Globalization and Internationalization
1.1) 1.1 Why study International Management
1.2) 1.2 Globalization and Internationalization
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2. 2. Culture and and its role in multinational operations.
2.1) 2.1 Definitions of culture
2.2) 2.2 The Nature of culture
2.3) 2.3 Hofstede's cultural dimensions
2.4) 2.4 Trompenaar's cultural dimensions.
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3. 3. Managing Across Culture
3.1) 3.1 Strategy for Managing Across Culture
3.2) 3.2 Cross-Cultural Differences and Similarities
3.3) 3.3 Cultural Differences in Selected Countries
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4. 4. Organisational Cultures and Diversity
4.1) 4.1 Managing Culture and Diversity in Global Teams
4.2) 4.2 The Nature of Organisational Change
4.3) 4.3 Interactions between National and Organisational Cultures
4.4) 4.4 Organisational Cultures in MNCs
4.5) 4.5 Managing Multiculturalism and Diversity
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5. 5. Communications in international context
5.1) 5.1 The communication process in general
5.2) 5.2 Communication Flows
5.3) 5.3 Cultural communication barriers
5.4) 5.3.1 Language
5.5) 5.3.2 Cultural
5.6) 5.3.3 Perceptual
5.7) 5.3.4 Non-verbal
5.8) 5.3.5 The impact of culture
5.9) 5.4 Achieving Communication Effectiveness
5.10) 5.4.1 Improve feedback systems
5.11) 5.4.2 Language training
5.12) 5.4.3 Cultural training
5.13) 5.4.4 Increase flexibility and cooperation
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6. 6. Management Decision and Control
6.1) 6.1 Decision Making Process and Challenges
6.2) 6.2 Controlling Process and Techniques
6.3) 6.3 Performance Evaluation for Control Purposes
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7. 7. Leadership in the International Context
7.1) 7.1 Foundation of Leadership: Theory X, Theory Y and Theory Z
7.2) 7.2 Recent Findings and Insights about Leadership
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8. 8. Motivation in the International Context
8.1) 8.1 Maslow's Theory
8.2) 8.2 Herzberg's Theory (Two Factor Theory)
8.3) 8.3 Achievement Motivational Theory
8.4) 8.4 Select Process Theories (Equities, Goal-Setting and Expectancy)
8.5) 8.5 Incentives and Culture
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9. 9. Global Human Resource Management
9.1) 9.1 The Importance of International Human Resources
9.2) 9.2 Sources of Human Resources
9.3) 9.3 Selection Criteria for International Assignments
9.4) 9.4 International Human Resource Selection Procedures
9.5) 9.5 Compensation
9.6) 9.6 Repatriation of Expatriates
9.7) 9.7 Training in International Management
9.8) 9.8 Types of Training Programs
9.9) 9.9 Cultural Assimilators
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10. 10. Current Issues in International Management
10.1) 10.1 Ethics and Social Responsibility
10.2) 10.2 Human Rights
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| Assessment Breakdown | % |
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| Continuous Assessment | 100.00% |
| Details of Continuous Assessment |
| Assessment Type |
Assessment Description |
% of Total Mark |
CLO |
| Assignment |
Individual Assignment (Case study, exercises) |
30% |
CLO1
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| Final Test |
Final Test |
30% |
CLO1
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| Group Project |
Group Assignment (report on cross cultural management in one selected country) |
20% |
CLO3
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| Presentation |
Individual assignment (Presentation) |
20% |
CLO2
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| Reading List | | Recommended Text | - Luthans, F and Doh, Jonathan P. 2018, International Management: Culture, Strategy and Behavior., 10th Edition Ed., McGraw-Hill-Irwin.
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| Article/Paper List | This Course does not have any article/paper resources |
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| Other References | - References Deresky, H. 2017, International Management: Managing
Across Borders and Cultures.
, Prentice Hall
- References Hill, C.W.L, & Hult G.T.M. 2017, International Business: Competing in the
Global Marketplace
, McGraw Hill, New York
- References Cavusgil, S. T., Knight, G., & Riesenberger, J. R. 2014, International business: Strategy,
management and the new realities.
, Pearson International, New Jersey
- References Hill, C.W.L 2016, Global Business Today., McGraw Hill., New York
- References Kinicki, A., & Williams, B.K. 2016, Management: A Practical Introduction, McGraw Hill., New York
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